Shipping and Refund Policy
By placing an order through Puglie Pug Designs Inc. Designs Inc. ("we" and "us"), you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate stock counts on our
Website and in-house, but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item, if available, or if you would prefer for us
to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase, or Net 30 upon previous agreement.
This price will be the final price for shipping cost to the customer.
3.1 Due To Change Of Mind
Puglie Pug Designs Inc. Designs Inc. will accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed back to the buyer’s original payment method. We will notify you once this has been completed through email.
Puglie Pug Designs Inc. will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Due To Damaged Goods
Puglie Pug Designs Inc. Designs Inc. will replace or refund the damaged item upon assessing photo evidence of the damaged goods. Please contact customer support to begin the process.
Replacements will be shipped free of charge, or if a refund is chosen, refunds will be processed back to the buyer’s original payment method. We will notify you once this has been completed through email.
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 business days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 30 business days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout or upon discussion.
4.3 Dispatch Time
Orders are usually dispatched every Tuesday, unless delayed by holidays.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Puglie Pug Designs Inc. will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will contact you regarding the issue. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
- Tracking Notifications
24 hours after dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
- Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Puglie Pug Designs Inc.
encourage you to be aware of these potential costs before placing an order with
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Puglie Pug Designs Inc. at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, no refunds will be given.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please submit an enquiry at
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